Terms and Conditions of Business
Your use of this website and any dispute arising out of such use is subject to the laws of England, Northern Ireland, Scotland and Wales.
Product Descriptions and Images
We take all reasonable care to ensure that all details displayed for an item offered for sale are correct both at the time of initially offering that product for sale and at all times thereafter. Whilst care is taken to ensure that all colours, textures, finishes and appearances are accurately represented, we do not provide any warranty nor make any guarantee as to the accuracy or completeness of the information on this site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Specifications and descriptions of products on this website are solely to provide you with an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. The images shown on this website are for illustration purposes only, and while the colour reproduction of the products is a close representation, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used to view the products. In some images, products may be shown with additional props – these are not included in the sale of a product unless otherwise specified.
The information on this website, including but not limited to product descriptions, dimensions and pricing, may be subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products available through this website meet your specific requirement.
Please note that many of our products are hand-made and may therefore vary in colour, finish, shape, texture or dimensions from the image that you see on our website, and from product to product if you order more than one. It is to be accepted that no two items will be identical.
The content of this website is for your general information and use only, and is subject to change without notice. Whilst we take all reasonable care to ensure that the information on this website is up-to-date and correct, we do not give any warranty to the completeness or correctness of that information and we cannot be held responsible for any omissions or errors nor for any resulting implications from the use of this information.
This website contains material which is owned by or licensed to us, including but not limited to the design, layout, look, appearance and graphics. Reproduction is prohibited in any way other than in accordance with the copyright notice, which forms part of these terms and conditions. Any unauthorised use of this website may give rise to a claim for damages.
All intellectual property rights are and will remain the property of Selen Living Ltd, and any infringements will be taken seriously.
Pricing and Payment
All pricing on our website and in any emails is shown and charged in GBP. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information into our system. The total cost of your order is price of the products plus all delivery charges.
Payment for all orders is at point of sale, not point of despatch.
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law, you must fulfil the following criteria:
– You must provide your real name, e-mail address, payment details and any and all other requested information.
– You must be over 18 years of age.
– You must stipulate a delivery address in the United Kingdom which is a permanent address; please note that PO box numbers, hotels and temporary addresses are not acceptable.
– You must possess a valid credit or debit card issued by a bank or building society acceptable to us.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties, including but not limited to your credit or debit card number or credit reports, for reasons including but not limited to authenticating your identity, validating your credit card, obtaining an initial credit card authorisation and authorising individual purchase transactions.
You confirm that the credit or debit card being used by you to make any purchase on our website is yours. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise or, for any reason, otherwise refuses to make payment to us, we will not be liable for any delay to or non-delivery of your order.
When placing an order, you will be added to our email list. Should you wish to remove yourself from this list at any time, please use the link at the bottom of every email or update your email preferences in the “My Account” section of our website.
Receipt of your order confirmation demonstrates that your offer to buy the items has been received, but does not constitute acceptance of that offer and does not mean that a contract of sale has been entered into. A contract between us and you for the sale of our products will only exist once an order has been accepted, charged, processed and despatched. Please note that once an order has been despatched, we cannot cancel it, delay or otherwise stop the delivery, nor change the delivery address, and we may not be able to cancel or otherwise amend your order once it has been picked.
We will not be able to meet any obligations as a result of the following reasons:
– The product you ordered is out of stock
– We are unable to gain authorisation for your payment
– An error in the product description or/and a pricing error is identified
– You do not fulfil the order criteria as set out in the Terms & Conditions
– Our delivery companies are temporarily unable to deliver due to exceptional circumstances beyond our control, including but not limited to hazardous weather or pandemics
In case of an issue with your order or if we have any problems processing your payment, we will contact you either by phone or by email.
We reserve the right to withdraw any and all products from this website at any time, and we equally reserve the right to remove or otherwise edit any and all materials and content on this website at any time. We may reject any offer of purchase by any person at any point, at our sole discretion. We will not be liable to you or to any third party by reason of our withdrawing any product from this website whether or not that product has been sold.
Whilst we endeavour to ensure that the website is always as accurate and up-to-date as possible, there may be occasions when information on the website, including but not limited to product descriptions, stock levels and pricing, does not reflect the exact position at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information included on our website and cannot be held responsible for any errors or omissions nor for any results arising from the use of such information.
Please note that we are unable to confirm the price of a product with you until your order is accepted in line with our order acceptance conditions as detailed above. Errors may occur and items may be incorrectly described or/and priced on our website or/and our emails. In these circumstances, we will not be obliged to supply the goods to you in accordance with the incorrect description or at the incorrect price or at all. We reserve the right to correct any such errors in any way we see fit. Should such a situation arise, we will cancel your order in the first instance and make all reasonable attempts to contact you to ask whether you would like to repurchase the item under the correct description and/or at the correct price. If we are unable to reach you within a reasonable amount of time, we will refund you the price you have paid.
Although unlikely, it is possible that an item may sell out in the time between you placing an order and us trying to fulfil it. In this instance we will contact you to offer you an alternative or to arrange a refund.
Please note that whilst we will make every effort and take all reasonable care to ensure that your order details and payment remain secure, we cannot be held responsible for any loss you may suffer if a third party gains unauthorised access to any information you supply when accessing or placing orders on our website.
When you place an order, we will require your name, email address, credit/debit card and address details. This information is required in order to process your request and inform you as necessary of the acceptance of your order. You will also have the option of leaving your telephone number, which will help us to get in touch with you if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to speak to you to arrange the delivery of your order.
We cannot be held responsible for any third party articles, websites or all other external press for price discrepancies or/and the advertising of any out of stock items. We will not be able to refund any price discrepancy between such articles and our website, nor fulfil any order for an item that is out of stock.
This website and its content is copyright to Selen Living Ltd, with all rights reserved. Any redistribution or reproduction in whole or part of any of the contents in any form is expressly prohibited other than in the following instances:
– You may print or download to a local hard disk extracts from this website for your own personal and non-commercial use.
– You may copy the content of this website to individual third parties for their own personal and non-commercial use, as long as you acknowledge this website as the source of the material and the third party agrees to be bound by these same terms and conditions.
– You may not, other than with our express written permission, distribute or commercially exploit this website or any of its content, nor may you transmit it or store it in any other website or in any other form of electronic retrieval system.
The information contained in this website is for general information purposes only. This information is provided by us, and we endeavour to keep this information up to date and correct. However, we make no representations of any kind, express or implied, about the completeness, accuracy, suitability or availability with respect to the website or the information, products, services or related graphics contained in the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
We do not look to exclude or limit liability for personal injury or death arising from our negligence or that of our employees, agents, members or directors or for any fraudulent misrepresentation.
To the utmost extent allowed by law and save as provided above, neither Selen Living Ltd nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Selen Living Ltd or any of its employees, agents, members or directors or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of data, profit or of savings), expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of the Selen website, the supply of the products or their use of or resale by you.
Every effort is made to keep the website running smoothly, however we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss or corruption of any material in transit, or loss or corruption of material or data when downloaded onto computer systems. We additionally take no responsibility, and will not be liable, for the website being temporarily unavailable due to technical issues beyond our control. We cannot be held responsible or liable for your use of any websites that may be accessible from our website as we have no control or responsibility for those, and any such links should not be viewed as an endorsement on our behalf or an affiliation with us.
Estimated delivery dates are for guidance only and may change due to unexpected delivery problems.
Whilst we try to do everything reasonable to keep the information on this website up-to-date and correct, we do not give any warranty to its completeness or correctness and we cannot be held responsible for any omissions or errors or for any resulting implications from the use of this information.
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. We are not currently able to ship outside the United Kingdom.